Privacy Policy


1 Personal Data Notification
Processing of your personal data

1.1 When you use the Custom Cash App [Custom Cash ApS] will collect and process personal data about you for the purpose of registering your purchases and handling the VAT Refund Service (the “Purpose”). Custom Cash will consequently be processing your personal data for the purpose of fulfilling the agreement between you and the retailer/shops regarding your VAT refund transactions.

1.2 Custom Cash will collect and process the following personal data about you: (a) Customer App ID, (b) Full name, (c) Permanent address, (d) Postal code, (e) City, (f) Country, (g) Email address, (h) Mobile phone number, (i) Passport number, (j) Credit card information, (k) Bank account information, (l) Date of your purchase, (m) Retailer in which you have purchased the relevant goods, (n) Information on the relevant goods, (o) Total amount of purchase, including VAT, (p) VAT refund amount, (q) Retailer, (r) invoice/receipt number.

1.3 All personal data will be treated as confidential information and will only be used for the Purpose.

1.4 Please be informed that the retailer in which you purchase your goods will be provided access to your personal data to issue and create the Tax Free Form. Your personal data will be accessible by the retailer/shop when you provide the retailer with your Customer App ID (a unique number created when installing the App). The retailer will collect and process your personal data and purchase details for the purpose of issuing and creating the Tax Free Form and to document the VAT Refund Service in accordance with applicable law and for bookkeeping purposes.  

1.5 Your personal data will be stored by Custom Cash in a cloud environment operated by a third party hosting provider. Your personal data may be accessed by Custom Cash’s group entities worldwide on a need to know basis.

1.6 Custom Cash will keep your personal data used to create an account in the App for as long as your account is valid. If you have not logged into your account for 12 month, Custom Cash will delete your account. Custom Cash will delete your personal data used to create an account in the App immediately if you delete your account. However, Custom Cash will keep your specific purchase details including VAT amount for a period of five (5) years, unless Custom Cash is required under applicable law to keep your personal data for a longer period of time.

1.7 You can obtain further information on the personal data which Custom Cash stores and processes about you by contacting Custom Cash at Further, you may object to your personal data being processed or request that your personal data is rectified. If you wish to object to the processing of your personal data or have your data rectified, please contact Custom Cash at with this message. Further, if you have any complaints about Custom Cash’s processing of your personal data, you may contact the Danish Data Protection Agency.

1.8 You can obtain a copy of your personal data in a structured, commonly used and machine-readable format by contacting Custom Cash at If technically feasible, you may request that the personal data is transmitted directly to another company or person acting as a data controller.